The merger that ended my nine years with a local bank led to more than just the stress of joblessness. The bank hosted an unemployment workshop led by staff from the department of unemployment assistance (DUA). In the workshop, we were advised to open a claim for unemployment benefits on July 1 based on our separation date of June 30, as well as how to document the job search and log the activity certifications.
I followed the instructions and opened the claim,
searched for jobs, and provided the certifications week after week. For months, the
status of my certifications was “Pending ... while an issue is resolved.” In mid-September,
I called the DUA to ask what the issue was.
In mid-October, at around 15 weeks into the searching and certifying process, 14 deposits landed in my bank account for the benefit payments that had been pending. Two days later, a notification was received that the bank had appealed my unemployment benefits and a hearing would be scheduled. The letter instructed me to “get ready for the appeal hearing” and to be prepared to explain my case.
Without knowing what the reason of the appeal was, it was hard to prepare information and “get ready,” but I gathered the layoff letters from the bank, payment stubs for my final paycheck and severance pay, screen shots of the severance amount and duration questions/answers required to open the claim, copies of my notes from the DUA workshops, and a timeline/index for my 14 uploaded documents. These were uploaded to the system in December.
In February, after my unemployment benefits were exhausted, I called the DUA to ask about the hearing, having heard nothing about it since October. My concern was that not logging into the system for weekly job search certifications could result in missing an update concerning the hearing. A couple weeks later, a notice was received of the hearing date in about a month. That date was today.
This morning, per the instructions I am good at following, at the designated time (10:55), I dialed in for the hearing, typed the event PIN incorrectly, re-entered it correctly, and the automated system informed that there was an estimated wait time of two minutes. Hold music was along the lines of classical Spanish guitar and was a refreshing change from the usual classical piano music. The hold music was remotely familiar, and I flipped through the musical index in my brain.
When the DUA representative came on the line to take attendance, I learned the bank rep that filed the appeal was not on the line and there would be a ten-minute wait for them to log in and the rep got off the line. Back on hold, the delicious music continued and I determined it was the same mood and sound as a composition the dance troupe performed to around 2019. I listened to it and as the clock ticked closer to the expiration of the ten-minute wait, the first notes of the dance music plucked in (Dark Fire by Light Rain). I almost wished the hold had been a few minutes longer.Even better than the great music, when the DUA rep came on
the line for the second attendance check, there was still no bank representative
present for the appeal. At 11:11, the DUA rep dismissed the case and said that letters will be
sent to that effect. The bank has the opportunity to appeal the dismissal, but for
today, it was over. The first thing I did after hanging up was search online for the hold music and listen to it before moving on to other things (like combing through job listings).














