Details matter. In relationships, the little things can mean a lot – like offering to get something for someone in the living room when you get up and go into the kitchen, reaching for that special person’s hand while you are watching TV, hugging someone you care about for no other reason than they walked into the room, rubbing your boyfriend/girlfriend/child’s back when you know they had a rough day. Free and simple ways to show you care.
If you’re charging $6,000 for accident repairs, why not go the extra step and buff the whole vehicle so the newly painted rear door and quarter panel have a chance to match the rest of the car with the five year old paint? Or offer me the option to pay the cost difference and paint the whole car while it’s in the paint shop anyway. And when I call about the paint mismatch, don’t suggest I look in the phone book for a detail shop. Guess whose repair shop I won’t be recommending to others? Details, baby, details.